Refund & Shipping Policy

Shipping Policy

Who we ship to: Orders ship within the United States only. The delivery address should belong to the verified business or institution on your account; we may hold or cancel an order addressed elsewhere until it can be verified.

Processing Time: Orders are typically processed and dispatched within 24–48 business hours of payment confirmation. Contact support for current dispatch estimates before placing a time-sensitive order.

Tracking: Once your order has shipped, you will receive an email containing your tracking number and carrier details.

Shipping Costs: Shipping fees are calculated at checkout based on the destination and selected service, and are shown before you place your order.

Packaging Questions: Contact [email protected] before ordering if you have specific receiving or packaging requirements.

Delivery Issues & Lost Packages

Address Accuracy: The buyer is responsible for providing a correct and complete shipping address. USA Standard Peptides is not liable for orders delivered to an incorrect address provided by the customer.

Lost or Stolen Packages: If a package is marked as “Delivered” by the carrier but is missing, please contact the carrier first. If a package is confirmed lost in transit (not marked delivered), contact us at [email protected] and we will investigate with the carrier on your behalf.

Refund & Return Policy

Because research compounds require strict temperature control and chain-of-custody standards:

All Sales Are Final After Dispatch: We cannot accept returns or offer refunds once a product has been dispatched. We cannot verify the storage conditions of products once they are in the buyer’s possession, and therefore cannot restock them.

Damaged or Incorrect Items: If your order arrives damaged (for example, broken vials) or you received the wrong item, notify us within 72 hours of delivery at [email protected] with your order number and clear photographs of the damage or error. Verified damaged or incorrect items will be replaced at no additional cost, or refunded to the original payment method if a replacement is unavailable.

Orders We Cannot Fulfill: If we cancel an order (for example, because an item is unavailable or an account fails verification), the full amount paid is refunded to the original payment method.

Order Cancellations

Orders may be cancelled only if the request is received before the order has been processed for shipping. Once a tracking number has been generated, the order can no longer be cancelled. See our Cancellation Policy for how to request a cancellation.

Questions About Your Order?

For questions regarding your shipment or to report a damaged delivery, email [email protected] and include your order number.

Chargebacks & Disputes

If there is any problem with your order — a charge you don’t recognize, a missing or damaged shipment, or a product that does not match its documentation — please contact us at [email protected] before opening a dispute with your bank. We review reported issues directly, including replacement or refund where warranted under this policy. Unauthorized or fraudulent transactions are investigated promptly, and confirmed fraud is refunded in full. Contacting support does not waive your right to dispute a charge with your card issuer.